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Terms That Govern Your Bangladesh 99 Account

Using Bangladesh 99 means you accept the terms set out on this page. These rules cover how your account works, how deposits and withdrawals are handled through bKash, Nagad, and Rocket, and what we expect from you — and what you can expect from…

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount suspension policy
Bangladesh 99 Terms That Govern Your Bangladesh 99 Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security is built around a verified mobile number and OTP-based login. We do not store your bKash, Nagad, or Rocket PIN — wallet authentication happens on the payment provider's side. Account data is held on encrypted servers, and access logs are reviewed as part of routine security checks. If we detect unusual login activity, we lock the account and contact you through your registered number before any access is restored.

OTP Login Verification

Every login is confirmed through a one-time code sent to your registered mobile number. This applies to both new sessions and account recovery attempts.

Wallet Data Handling

We hold your linked wallet number for transaction matching only. Your bKash, Nagad, or Rocket credentials are never stored on our side — authentication stays within each provider's own system.

Data Retention Policy

Account data is retained while your account is active and for a standard period after closure as required by applicable rules. You may request a data summary through our support email.

Account Changes and Requests

To update your registered number, request account closure, or ask about retained data, contact us via live chat or email. Identity verification is required before any sensitive change is applied.

TERMS SUPPORT CHANNELS

Reach Us About Your Account Terms

If you have a question about how these terms apply to your account — a withdrawal hold, a wallet verification step, or an account restriction — our support team can help. Reach us through the channels below. We respond to account and terms queries during our published support hours, and for urgent wallet issues tied to bKash, Nagad, or Rocket transactions, live chat is the quickest path.

Team online

Live Chat

Open a live chat session from your account dashboard. Agents handle wallet verification, account status, and terms queries directly in the chat window.

Email Support

Send account and terms questions to our support email. Include your registered number and a brief description so we can locate your account and respond accurately.

Account Help Centre

The help centre covers common terms questions — withdrawal conditions, account eligibility, and wallet linking steps — without needing to contact an agent.

Common Questions About These Terms

These questions come up most often when you are reading the terms for the first time or checking the rules around a specific account action. If your question is not here, live chat can get you an answer quickly.

Account eligibility depends on your local law and the region you access the site from. You must provide accurate registration details and confirm that you meet the eligibility conditions for your location.

No. One account per person is a firm rule. If more than one account is detected under the same identity, both accounts are subject to suspension and any wallet balance may be held pending review.

Go to the wallet section of your account, select your preferred payment method, and enter the mobile number registered to that wallet. A verification step confirms the link before deposits or withdrawals are enabled.

A hold usually means a standard identity check is pending. Our support team can tell you exactly which step is outstanding — reach us via live chat and have your registered number ready.

We may update these terms when our services change. We send a notice to your registered contact before changes take effect. Continued use after that period means you accept the revised terms.

Send a request to our support email with your registered number and the action you need. Identity verification is required. Data requests and account closures are processed within a reasonable timeframe after verification is complete.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.